Grace period for suspension of late fees, civil penalties for unpaid tolls ends March 1

Tips on how to avoid a higher bill

By Chris Foster

Starting March 1, 2023, we will begin charging late fees and penalties for unpaid toll bills. We want to help customers resolve unpaid bills and lower their existing bill before that date gets here, though. Our goal is to help customers avoid fees and penalties by getting their toll paid.

This blog provides tips on how to avoid a higher bill and what customers can expect after March 1.

Pay By Mail customers with unpaid tolls dating back to June 2021 will soon be charged late fees

We stopped charging late fees and civil penalties in June 2021, which means some unpaid tolls more than a year old could soon be charged a $5 fee or $40 civil penalty. The most important thing to note is even if the trip in the toll lane happened several months ago, these tolls are accurate and valid.

If you have unpaid tolls, the timeline for when you will receive a $5 late fee and/or a $40 civil penalty depends on the due date for the unpaid toll:

• If you have an unpaid toll and the due date listed on your bill is before March 1, you will be charged a $5 late fee if the bill remains unpaid.
• If you have an unpaid toll that was already charged a $5 late fee, your tolls will soon be assessed a $40 civil penalty for each unpaid toll.

Please note we mail bills to whoever is registered as the vehicle’s owner with the Department of Licensing (DOL). If you drove on a toll road and never received a bill, make sure the address on your vehicle’s registration is up to date.

If you’ve been waiting to pay your toll bill, now’s the time! Late fees return March 1.

Tips for Pay By Mail customers to avoid paying more

After more than a year of not charging late fees and civil penalties, we know that there’s a greater potential for some higher toll bills if people have been traveling frequently on tolled roads and not paying their bills. However, it’s not too late to save on unpaid bills:

• Lower your unpaid bill at no cost: We strongly advise you to make a payment as soon as possible. You can save $1.75 for each unpaid toll by opening a Good To Go! account at no cost. To open an account and save money on your tolls, enter your toll bill/statement information on this page (https://mygoodtogo.com/EN/bill-payments/toll-bills/landing) and click “Go”.
• Waive fees or penalties: While we do have a one-time penalty forgiveness program, which you can use to waive fees and penalties if you pay the original tolls, it’s best to resolve any unpaid tolls as soon as possible to avoid further fees and penalties.
• Can’t find your toll bill? If you think you may have unpaid tolls but never received a bill, please contact the Good To Go! customer service center. You’ll need to provide the name and address on your vehicle’s registration, along with the vehicle’s license plate number.

Good To Go! accounts with unpaid tolls

The new system includes some changes for those with a Good To Go! account that has a negative balance and unpaid tolls. If you have a Good To Go! account, log in to your account to make sure everything looks OK and that your account is up to date with your current email address, mailing address, vehicle(s) and pass(es). We send out monthly notifications to account holders with unpaid tolls and suggest you check your account on a regular basis.

Unpaid tolls reapplied with $2 higher rate

If tolls charged to your account remain unpaid for 30 days, you’ll see those unpaid tolls credited back to your account, followed by a new transaction where the toll is reapplied at the higher Pay By Mail rate ($2 more per toll). We will also send you a bill in the mail.

An example of how tolls will be displayed on your Good to Go! account dashboard
if your balance remains negative

After March 1 you have until your next statement date to make a payment before your unpaid tolls are re-applied to your account at the higher Pay By Mail toll rate and you’re charged a $5 late fee (you can find your statement date online by logging in to your account and navigating to the “Statements & Activity” menu). That said, it’s best to take care of any unpaid tolls now to avoid paying an extra $2 for each unpaid toll and a $5 late fee per bill.

Please be patient

Once we begin charging late fees and civil penalties, we know it will be busy at the call center. Thankfully, our new system offers several ways to manage your account online without needing to talk to us.

If you do need to speak to a customer service representative, please be patient. We’re expecting high call volumes which will mean long wait times.