A happy reunion after traumatic initial meeting

By April Leigh

It was a sunny August afternoon when Ida van Schalkwyk and her daughter Charlize got in their 2006 Ford Explorer to run errands.

It was a perfect time for 15-year-old Charlize, who recently got her permit, to get some more time behind the wheel. When they started out, neither of them expected to be rear ended by a semi-truck.

But that’s exactly what happened.

Charlize was slowing down for traffic on southbound I-5 near Pacific Avenue in Lacey when she was hit from behind by a semi-truck and trailer. Luckily, no one was severely hurt. But it was fast and frightening, and the collision totaled their SUV.

But there was help after the initial trauma.

WSDOT Incident Response’s Bobbi Winchester poses for a photo with Charlize, who she helped after a crash on I-5.

For Charlize and Ida, the one thing that made them both feel just a little better that day was Bobbi Winchester.

Bobbi works for WSDOT Incident Response and was one of the first to arrive at the scene.

Ida and Charlize say that when Bobbi got there, she put everyone at ease. She was calm, kind and helpful. She stayed with them as long as she could after the crash and assured them that everything was going to be alright.

Before the crash, Ida knew how important Bobbi and her coworkers were to keeping things moving on the road. Ida is a WSDOT Transportation Technical Engineer who has analyzed and compiled crash data.

What she didn’t know was how much Bobbi’s help would mean to her and daughter. She wondered if Bobbi and her coworkers knew how much it meant.

So, Ida and Charlize decided to tell them.

Ida van Schalkwyk and Charlize meet to thank Bobbi Winchester for her help.

Armed with personalized thank-you cards and boxes of doughnuts, Ida and Charlize met up with Bobbi and a few of her coworkers in Olympia after the crash.

They hugged and greeted each other like family. Bobbi asked how they were, and Charlize told her about her first day as a high school sophomore. They talked about the crash and how lucky they were that it wasn’t worse.

Bobbi Winchester reads a personalized thank you card from Ida and Charlize.

Bobbi smiled. She’s been an Incident Response Team member for seven years. She’s seen worse and was glad that this family was okay.

Most of the time, Bobbi sees people on some of their worst days. She rarely gets the chance to speak with people after she leaves a crash. She does what she can to help ease the fear and trauma she knows they’re going through. In her truck, she keeps stuffed animals to give to kids involved in crashes she responds to.

Charlize holds one of the stuffed animals Bobbi carries in her car to give to kids involved in collisions on I-5.

After a few final words of appreciation and thanks, the group say their goodbyes. Bobbi encourages Charlize to continue working towards her driver’s license, despite the rough start. Charlize promises she will.

By the numbers

Members of our Incident Response Unit help drivers in need along some of the state’s busiest highways.

According to the most recent quarterly report:

• WSDOT responded to 10,323 incidents during the second quarter of 2024.
• More than two thirds of those incidents were cleared in under 15 minutes.

The program has 86 employees and 69 dedicated IRT vehicles. Teams are on-call 24/7 and actively patrol approximately 1,300 centerline miles (3,400 lane miles) of highway on major corridors around the state during peak traffic hours.

How our ferry system is tackling issues while building for a stronger future

 By Bryn Hunter

We hear all kinds of feedback from our ferry riders, from “I love the ferries” to frustration from folks waiting after a canceled sailing. It’s easy to focus on the day-to-day, but what’s the real story? How are our ferries really doing?

There’s good news, and we’ll call it, hard news.

The hard news is it will take some time before we’re back to how things were before the pandemic. Our first new vessels won’t arrive until 2028. Until then, we’ll keep working to trial and restore the three routes still on reduced service, but that will take time.

The good news is we’re working hard to get better and make our system stronger for the future.

WSF employees work to always be ready for emergencies, which includes practicing firefighting.

Culture change

We’re making our work culture better by building on what’s good and creating a more supportive, team-friendly environment. Everyone must feel valued as that is a key to retaining the staff we need for the future. That means all employees follow five main values: serve, grow, trust, respect and navigate. By living these values, we aim to improve customer service, build a more positive work environment, boost performance, and reach our goals while encouraging new ideas and ongoing improvement.

Workforce development

Thanks to a lot of hard work, new ideas, and money from the Legislature, our crew shortage is getting better. It will take time to fully fix, but we have pipelines in place to recruit, hire and train qualified mates and captains, our biggest crewing challenge over the past few years. Right now, we have 187 licensed deck officers, with a goal of reaching 200. This is a big win, especially with the worldwide shortage of mariners.

Now we’re focusing on building up our engine room team in the same way. We have 180 licensed engine room employees but need 200. We’re hiring more oilers and wipers to train them to become future assistant and chief engineers, and we are working on supporting additional training to help prepare those folks to be successful. These skilled workers are crucial for keeping our boats running, especially our older ones, with the help from our Eagle Harbor Maintenance Facility staff.

Oiler Sean Morgan performs repairs to the engine on board Chelan.

New ferries

This summer, we signed a contract with ABB to help build the propulsion systems for our first five hybrid-electric ferries. We’re also talking with other companies about constructing the other components of these boats. Again, we expect the first two to arrive in 2028. Meanwhile, the first of our three Jumbo Mark II ferries is getting its long-planned propulsion upgrade and hybrid conversion.

So, the next time you ride one of our ferries, know you’re supporting our big comeback. We’re like the Seattle Mariners, working hard today to build the dream of tomorrow. Maybe give a ferry worker a high five. We’re facing challenges together and sailing as a team. Together, we’re building a better ferry system for the future while doing our best to serve Washington state today.

We’re on a roll developing the e-bike rebate program

by: Adele Peers and Hannah Weinberger

We got excited when we heard there was going to be an e-bike rebate here. Last year, the Washington State Legislature funded an E-Bike Rebate Pilot Program with $5 million in Climate Commitment Act dollars. The program will help Washington residents purchase e-bikes from local bike shops.

E-bikes come with many benefits. They can:

• make bike riding more accessible and comfortable.
• reduce household spending on vehicles.
• replace driving trips with bike rides.
• improve the health of people and the planet.

Government e-bike rebate programs are a new concept in North America. They’ve been popular where governments offer them, and have helped people make bike riding a habit.

Between our own excitement and yours (based on the questions you sent us), we began talking about our program. This was long before we had staff to start the rebates. In fact, we hadn’t even had a chance to do any research about how to design a program like this. We set some expectations that the work ahead would take some time.

A lot needs to happen behind the scenes to turn legislation into rebate vouchers. Just one example of things to work out is data security. The rebates are tied to income. That means we need to protect people’s personal and financial information when they apply for and receive rebates. We started working on this with the staff we already had, but they also were managing other new and expanded programs.

We’ve made a lot of progress since funding started in July 2023. Here’s what we’ve done so far:

• worked with the University of Washington to research and publish a Policy Brief (PDF 703KB) to guide how we structure the program.
• developed a program manager position and hired someone into it.
• created processes to more easily launch and manage this program. (And this work is ongoing also.)
• communications research. (Also ongoing.)
• coordinating with bike shop staff about questions we can answer with educational materials.
• define the qualifications required from a website contractor. (More on this below.)

At this point we’re like a paddling duck. There’s not much movement on top of the water but we’re working hard below the surface.

Our focus this summer was writing a legal document guiding how we work with contractors. It lets them know we need a partner to build and manage a website that will process the rebates. The document outlines qualifications a company needs to work with us, and what we expect them to produce. This is not something just any company can do. The website and rebate technology need to handle lots of people using them at once. They need to protect people’s information while they’re applying for and receiving vouchers. Bike shops need to be able to accept vouchers and receive rebate payments. We recently held an informational session to share this information with potential contractors. We expect to choose a partner this November.

While all that was going on, we’ve also been talking with other e-bike rebate programs. There are teams managing city and state rebate programs elsewhere that have run into problems after launching too quickly. In some cases, they’ve had to slow down or even stop the rebates after they started them. Some of them have had trouble with websites. We’re learning from them to avoid or minimize the effects of similar issues.

We will have a better idea of when our launch date might be when we have a partner. We can then provide a launch schedule. We’re confident we’ll have plenty to report in our next legislative update due July 2025.

A question we’ve been asked several times: The rebates will be offered when someone buys an e-bike and will not be available retroactively.

Many people tell us they won’t purchase an e-bike until rebates are available. This might not help them with their e-bike purchases. We won’t be able to provide rebates to everyone interested. We expect to give out about 8,500 vouchers. Most of those will go to low-income households. Rebates will range from $300 to $1,200; people need to meet low-income requirements to get the $1,200 rebate. The legislature limits households to one voucher each. There are about 3 million households in the state.

We expect to see a lot more e-bike riders in the next few years. Aside from creating the rebate program, we’re also making materials to help people prepare to use and ride e-bikes. There is some info out there already, but there are gaps that we would like to cover. We want everyone to be as safe and comfortable as possible. These will answer questions we frequently get from residents and bike shops. Please let us know if you need specific resources to feel comfortable and knowledgeable about riding and maintaining an e-bike in Washington state!

The best way to learn about our progress with this program is by signing up for our Walk & Roll newsletter. We appreciate your patience and can’t wait to show you what a pilot program like this can do for you and your neighbors!

Airplane crash near Stevenson results in one rescue and one fatality following afternoon search

OLYMPIA – One person was rescued and one person was found deceased after an airplane crashed in the Gifford Pinchot National Forest this evening. Washington State Department of Transportation Air Search and Rescue was notified 3:05 p.m. Friday that an aircraft did not arrive in Hood River, Oregon after breaking away from a three-plane flying formation. The pilots of the other two aircraft in the flying formation reported the missing plane overdue about one and a half hours after landing.

The crashed 1943 Stearman Kaydet aircraft was enroute to a local fly-in event this weekend in Hood River. It departed from the Enumclaw area and stopped at the South Lewis County airport before continuing toward the Columbia River Gorge just before noon.

A photo of the 1943 Stearman Kaydet aircraft. The plane and two occupants were discovered in the Gifford Pinchot National Forest Friday, Sept. 6.

A local Hood River air crew tried to locate the missing plane or detect a distress radio beacon.

Cell phone and radar forensics determined that the plane’s flight path ended about 12 miles northwest of Stevenson at 12:59 p.m. Friday. A rescue helicopter and crew from the United States Coast Guard out of Astoria and ground search and rescue teams from Skamania County worked together to locate the crash site. The aircraft and occupants were discovered at 6:20 p.m. in the high trees of the Gifford Pinchot National Forest. 

One survivor was transported to the Portland International Airport, where first responder personnel were on standby. Another person was found deceased inside the wreckage of the plane.

Currently, the identities of the survivor and deceased occupant have not been verified. While the location of the crash site was found with commendable speed, this was a heartbreaking discovery as well.

WSDOT is thankful for those who provided their time or expertise during the search mission. Agencies that assisted in the search include Skamania County Search and Rescue, U.S. Air Force Rescue Coordination Center, United States Coast Guard Air Station Astoria, National Civil Air Patrol Radar and Cell Phone Forensics Teams, Washington Air Search and Rescue and WSDOT personnel.

WSDOT, by statute (RCW 47.68.380) is charged with the coordination and management of aerial search and rescue within the state.

This concludes WSDOT’s involvement in the mission. Further information will be released by the Skamania County Sheriff’s Office. The contact there is Sergeant Ryan Taylor at 509-427-9490. Media questions about any investigation of cause can be directed to the National Transportation Safety Board.