Monday, June 28, 2021

Sneak Peek: New Good To Go! coming soon

By Chris Foster

You may have heard that Good To Go! will be offline for two weeks beginning Friday, July 2, while we transition to a new system.

On Monday, July 19, we'll launch the new Good To Go! system, which will improve the customer experience by offering new payment options, new ways to manage accounts, more self-service features, improved notifications and a new MyGoodToGo.com

We've talked about some of the new features customers can expect, and how to best prepare for the closure. Now that we're getting closer, we want to give you a peek of the new website.

A new look for desktop and mobile
Besides a new look, customers will notice several new features when logging into their account the first time once the new Good To Go! system is available:
  • Alerts at the top of accounts will tell you when there is something happening on your account that you should know about, such as your credit card is expired, your account balance is low, your check was returned and more. You'll be able to sign up to receive these as text alerts too.
  • You'll see the status of your payment information at the top, including for pre-paid customers the point at which the account will replenish and the amount it will refill for.
  • If you prefer, you'll be able to switch your payment method to Pay As You Go, which doesn't require pre-paid tolls. Once your account balance runs out, tolls will be charged to your credit card twice a month.
  • If your account runs out of funds for any reason, you'll continue to see tolls posted on your account. We'll get into how this works closer to opening.
  • We've also got a new tool to help enter your license plate correctly when adding new vehicles, new ways to contact Good To Go! and track the status of your inquiry.
Take a virtual tour around your new Good To Go! account
Change is always tough, and we know at first the new system might be confusing for some. To help introduce you to the new Good To Go!, we created a series of videos showing you how to do these tasks on our new website. You can also always drop us a line on social media.

Please be patient
We've worked hard to test our new system to ensure it's working as intended, but large software projects are complex, and this work entails much more than a typical software update.

We must migrate the information for almost 2 million customers, verify that the information is accurate and test the system to ensure it's working correctly. If we encounter significant issues during the transition, it's possible that Good To Go! may be offline for longer. That said, we know it is inconvenient to have Good To Go! unavailable and our goal is to reopen as soon as we can.

Once we reopen, we will be operating with an entirely new system, and we know there will be issues that arise. We ask for your patience as we work through these issues.