Friday, January 31, 2020

Did you receive a civil penalty in the mail? Don’t panic – you may be able to waive it!

By Lauren McLaughlin

It's been almost three months since tolling in Seattle's SR 99 tunnel began. Many people are paying the lowest toll rate possible through a Good To Go! account. Drivers without accounts will receive a bill in the mail for their trips.

Early tunnel-users who've forgotten about their bill or let their due date pass may see a Notice of Civil Penalty in their mailbox.

What is a Notice of Civil Penalty?
If you don't pay your first toll bill, you'll receive a second bill with a $5 reprocessing fee. If the toll remains unpaid after 80 days, you'll receive a $40 civil penalty for each unpaid toll.

Please don't ignore a Notice of Civil Penalty.

The good news is, if you're receiving a Notice of Civil Penalty, you may have an option for lowering that bill through our customer forgiveness program.

Get first-time forgiveness of penalties
You can contact Good To Go! to see if you qualify for a one-time waiver of all unpaid late fees and penalties if you pay all of the original tolls at the time of the request.

Call 1-866-936-8246 or visit the customer service centers in Bellevue or Seattle to request your civil penalties be waived.

I've requested penalty forgiveness once before – can I get it again?
If you request forgiveness a second time, you will be required to create a Good To Go! account to receive the waiver. You'll also need to pay all original tolls and any late fees.

Don't wait too long to pay those bills
If you have a civil penalty that has not been paid or disputed after 20 days, the state Department of Licensing may place a hold on your vehicle registration.

Learn more about vehicle registration holds.

Questions about your bill?
If you haven't paid that bill because something doesn't seem right, please give us a call. Contact Good To Go! to dispute the bill. There are several valid reasons for disputing a bill such as the vehicle being sold prior to the tolls being incurred, the license plate on the bill not matching the plate on your car, or because the vehicle was stolen.

You can also dispute the civil penalty fees for other reasons, including if you have a Good To Go! account and there was an issue which led to the tolls not being deducted from your account.

I have an account. Why am I getting a toll bill or Notice of Civil Penalty in the mail?
If you have an account and receive a bill or notice in the mail, don't ignore it! This could mean there's a problem with your account.

Any notifications you receive in the mail are not connected to your account so adding more funds will not resolve the problem. Call customer service at 1-866-936-8246 immediately so we can fix the root cause of the issue.

You could receive a mailed notification if:
  • Your account balance is negative
  • Your credit card information on your account is not up to date and it couldn't replenish automatically
  • You purchased a new vehicle, or got a new license plate and did not add them to your account
We're here to help
While you have to call customer service, 1-866-936-8246, or visit one of our customer service centers to take part in the forgiveness program, we're available to help with other issues on Twitter and Facebook. So don't hesitate to reach out if you have questions and concerns.