Wednesday, October 9, 2019

One month to go before tolling begins in the SR 99 tunnel

By Emily Glad

Mark your calendars. On Nov. 9, 2019, tolling starts in Seattle’s SR 99 tunnel. We know this is a big change for the approximately 80,000 drivers who use the tunnel every day, so here’s everything you need to know to be Good To Go!.
Tolls in the SR 99 tunnel vary by time of day.

Benefits of Good To Go!

You have several easy options to pay tolls in Washington, and a Good To Go! account is the best choice for most people. Good To Go! accounts save you money on every toll road in the state and give you the convenience of automatic payments via your preferred payment method, so you don’t have to worry about bills in the mail.

If you’d rather manually replenish your account balance, or you want to pay in cash, you can do that too. However, these types of accounts must be opened in person at one of our walk-in centers, or by calling us at 1-866-936-8246.

New to Good To Go!? This video will help you get started.
Get a FREE sticker pass

All Good To Go! passes will work in the SR 99 tunnel. For anyone who doesn’t have a Good To Go! pass, we’re giving away a limited number of free Good To Go! sticker passes. This incentive eliminates the up-front cost of a pass. Drivers will still be responsible for paying tolls. We have four different Good To Go! passes, so make sure the sticker pass is the best pass for you. If it is, fill out a short survey and we’ll send you a free pass in the mail.

Once you receive your sticker pass, be sure to activate it (pdf 439 kb) by adding it to a Good To Go! account and install it in your vehicle. If you don’t have a Good To Go! account, you can open one online, over the phone, or in-person at one of our customer service centers.

Do I need a pass to use the tunnel?

If you don’t want to open a Good To Go! account, you can Pay By Mail. You don’t need to do anything in advance of driving in the tunnel; we’ll take a photo of your license plate and mail you a bill within a month. However, you'll be charged an additional $2 per trip, so Pay By Mail only makes sense if you use toll roads infrequently. You can contact Good To Go! at any time to open an account and we’ll lower your tolls and waive any fees.

Helpful tips

As drivers prepare for tolling to begin, we anticipate that our call center will be quite busy. This could mean long wait times for customers who choose to call in. While we do have an automated system that allows customers to handle some tasks via phone, you can also manage most aspects of your account online at MyGoodToGo.com, including:
Why toll now?

We are required by law to use toll revenues to start paying back $200 million in bonds sold to finance construction of the SR 99 tunnel. Toll revenue will also help pay the costs of operating the two-mile long tunnel and keeping it safe.