It's hard to believe it's already been more than three months since the first toll bills were mailed for the I-405 express toll lanes. If you still have a toll bill sitting in your to-do pile, please be sure to make your payment before it becomes a Notice of Civil Penalty of $40 per toll trip. Hopefully this doesn't happen to you, but if it does, here are some tips to reduce your bill:
It's not too late to lower your bill
- Know you have an unpaid toll? Don't wait to receive a late fee, pay your bill at MyGoodToGo.com, by mail, or over the phone.
- Save money with a Good To Go! account. Open a Good To Go! account to pay a lower toll rate and avoid future bills in the mail. Call us to open an account, and be sure to ask the agent to add unpaid tolls to your account via Pay By Plate. You can save up to $1.75 per toll.
- Good news if you receive a late fee or civil penalty.This past summer we introduced a new customer service policy offering first-time forgiveness of penalties. If this is your first time receiving a civil penalty for unpaid tolls you can request a one-time waiver of all unpaid late fees and penalties as long as you pay the original tolls. Most penalties can now be removed by the first customer service representative you speak with, and you can dispute any part of the toll bill that you feel you are not responsible for due to mitigating circumstances.
Call 1-866-936-8246 or visit one of the customer centers in Bellevue, the University District or Gig Harbor to request that your civil penalty be waived. Calling is the fastest way to reduce your bill and the best option if you are unsure why you got a penalty. Wait times are shortest on Thursday, Friday, and Saturday mornings.
The goal is to give our front line customer service representatives more flexibility to help drivers who have been caught off guard by toll penalties. We will work with you to resolve any billing issues so you can avoid penalties in the future.
Over 30,000 vehicle owners have had their civil penalties and fees waived. We've dismissed more than $11.5 million in civil penalties and late fees. Of course, for most customers this never comes up – only about 2 percent of trips result in a civil penalty.
Call us if you were caught off-guard by changes to the I-405 express toll lanes
If you didn't know the new rules for carpools on I-405, you can still call customer service and we'll waive your first Pay By Mail toll bill. If you ordered a Flex Pass online, you can also request a credit for carpool trips made while you were waiting for it to arrive. To avoid getting charged as a carpool on I-405 in future, you'll need to get a Good To Go! account with a Flex Pass set to HOV mode and the right number of occupants. If you carpool at least once a week on I-405, you can still request a free Flex Pass until March, 2016.
Motorcyclists who receive toll bills on the I-405 express toll lanes may also email us to ask for their bill to be waived. Motorcyclists need to install a motorcycle pass to avoid a toll bill, and can still request a free pass if they ride on I-405. If a pass is installed and you receive a bill, let us know right away so we can determine the cause, check your pass, and correct the bill. If you choose not to install a pass, a toll bill will be issued for your trips on I-405 express toll lanes, and you will need to contact us to avoid a civil penalty.