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Motorcycles travel free on I-405 express toll lanes with a Good To Go! motorcycle pass, and if you ride I-405 you can get a free motorcycle pass. We’ve given away about 10,000 free motorcycle passes, which combined with the 10,000 motorcycle passes already on the road means a lot of bikes should have been good to go. But, now that the first toll bills have started to arrive in the mail, we are starting to hear from motorcyclists that some passes are not working and some are receiving charges even though they have a motorcycle pass.
What you need to do?
In order to travel free, motorcycles must have a properly installed motorcycle pass.
If your pass is installed correctly, and your statement shows a toll for riding your bike on I-405 with a motorcycle pass, we will refund the charges.
If your online statement shows a toll and 25 cent photo toll fee, it means your motorcycle pass wasn’t read by the toll equipment. You may need to visit a customer service center so that we can test your pass and replace it if it doesn’t work or is incompatible with your motorcycle. Be sure to check to see if your pass is installed correctly and read below to see some examples of installed passes that are not reading.
If you have a Good To Go! account, you can check to see if you were charged for your trip by logging into your Good To Go! account online.
- Newer motorcycle passes should not show any record of I-405 express toll lane trips online.
- Motorcycle passes purchased before March 2015 can check for toll credits online. These passes will show a toll and a credit for the same amount about 5 days after your trip. Your charges and credits will both appear in the "account history" page about 5 days after your trip, but may not both be visible on the "my account" page.
|Older passes should check their account history online 5 days|
after travel for credits for I-405 travel.
Why is my motorcycle pass being charged a toll on I-405 express toll lanes?
Up to 300 transactions with older passes were improperly tolled. We fixed this error last week and, going forward, these customers will see a charge and a credit back on their Good To Go! statement. We are crediting this group of riders for any transactions that occurred prior to the fix.
We’ve also been hearing from riders whose pass isn’t working due to installation issues or interference from the bike itself. Make sure that your pass is installed correctly and be gentle when installing to avoid damaging the pass. Check out the examples of problems we’ve run into to see if any of these issues apply to you. If you find that your pass isn’t working, you may need to visit a customer service center so that we can test your pass and get you a new one it if it is not working or incompatible with your motorcycle. If you see any of these installation errors, we will replace your pass.
Installation problem examples:
Passes should be installed horizontally. Installing the pass vertically can reduce the range and accuracy of the built in antenna.
Bending the pass can cause the antenna to malfunction. If your bike has a sharp angled headlamp, we suggest mounting the pass on a flat surface on either side of the curve.
Make sure that you installed the motorcycle pass, and not the barcode that came in the packaging.
We’ve also experienced some passes failing even when there doesn’t seem to be any installation problem at all. The passes are fragile, so maybe they’re just stretched a bit too thin. Whatever it is, if you’re having problems please let us know and we’ll work with you to get it fixed.