Thursday, April 12, 2012

Don’t forget to pay tolls on time – they can add up quickly

If you don’t pay your tolls, after 80 days you’ll receive
this envelope with a notice of civil penalty.
This week we started a new toll enforcement program to help collect tolls from drivers who crossed the SR 520 and Tacoma Narrows bridges and have not yet paid their toll bill.

Previously, Tacoma Narrows Bridge drivers who didn’t pay at the toll booths or have a Good To Go! account were sent a $52 ticket. Now, drivers have 80 days to pay the toll before receiving a notice of civil penalty.

If you want to dispute a penalty, you will find a more customer friendly dispute-resolution process – and more revenue goes back to the bridges. Under the old process, only $12 of the $52 infraction went back to the Tacoma Narrows Bridge. The new program allows us to put collected tolls, fees and penalties back into paying for each bridge.

 

What is a notice of civil penalty?

A civil penalty includes more than just the toll. After 80 days, owners of registered vehicles must pay the toll, a $40 penalty and any additional fees.

Let’s say you crossed the SR 520 bridge during the peak commute time without a Good To Go! account. We’ll mail a bill to the driver within 14 days.  Those who don’t pay within 15 days get a second bill with a $5 reprocessing fee. The longer you wait, the costlier it gets. Drivers with unpaid tolls receive a notice of civil penalty and a $40 fine in addition to the late fee for each toll left unpaid after 80 days.

Example of how tolls can add up:

    First bill: $5 toll = $5 total
    Second bill: $5 toll + $5 reprocessing fee = $10 total
    Notice of Civil Penalty: $5 toll + $5 reprocessing fee + $40 civil penalty = $50 total

 

What should I do if receive a civil penalty?

Similar to a parking ticket, you shouldn’t ignore your penalty. If you receive a notice you have two options: pay or dispute. If you don’t believe you’re responsible for the penalty you can dispute in writing or request a hearing. Hearings will take place at a public court in Fife or at the Good To Go! customer service center off I-5 in north Seattle.

Unlike traffic court, toll enforcement judges are unable to reduce penalty amounts. They can only make a judgment on whether the vehicle owner is responsible for the tolls or not. Watch our video on YouTube to learn more about the dispute process.

 

Avoid receiving a civil penalty in the future

It’s easy to avoid additional fees or a civil penalty:
  • Keep your eyes open for a toll bill in the mail about 14 days after using a tolled bridge.
  • Make sure to pay your first toll bill within 15 days of receiving it.
  • Double-check your info with the Department of Licensing to confirm your address is current since tolls bills are sent to the registered vehicle owner.
You can choose not to receive a toll bill in the mail by signing up for a Good To Go! account. No bill plus you’ll get the lowest toll rate.

 

Questions?

As always, please call us at 1-866-936-8246 if you have questions about toll charges. We’re here to help.

59 comments:

Disputing Driver said...

I wonder how many drivers tried to dispute this so following was added into dispute form:

The following are not legal defenses or mitigating factors under Washington law: (1) someone else was driving the vehicle; (2)
you did not receive a Toll Bill; (3) the Toll Bill or Notice of Civil Penalty was not mailed to the correct address; (4) you did not
know to pay a toll.

Ripped Off :( said...

Yeah, so this is outrageous. They don't even have a procedure in place for when people don't receive their notices. How exactly do you intend to hold me responsible for a late fee to a notice I never received?

The woman on the phone had the nerve to tell me it was between me and the post office. Excuse me? Let me just "mail" my $3.10 to you, and when you don't receive it, I'll tell you to take it up with the post office.

What's to stop them from doing this systematically and collecting an extra $5 from everyone?

CANCEL YOUR VACATION! said...

What a joke; 2 weeks to pay a $3.75 bill or be charged an additional $5 re-processing fee. Be sure to cancel your vacation if awaiting a toll bill by mail! Very poor planning, unless the 'plan' was maximize revenue opportunities. Am surprised there hasn't been more social media backlash about the 're-processing' fee (which should be be called a LATE FEE, as reprocessing doesn't cost nearly $5), but most folks will bite their tongue & pay it to avoid the $40 civil penalty.

Crazy WSDOT said...

I just got a bill that totaled 12.40 for just two trips across 520. THey charged me a reprocessing fee and I never received a bill in the first place for the previous transaction. This is BS!

WSDOT said...

Toll bills are mailed to the registered vehicle owner’s address on file with the Department of Licensing. If the address on file is not up to date you may not recieve your toll bill. However, the registered owner is still responsible for paying the toll bill.

You should recieve your toll bill approximately 14 days after crossing the bridge. If you don't recieve a toll bill or have questions or concerns about your bill please give customer service a call at 1-866-936-8246.

Alicia said...

I'm pretty upset about this. There is no documentation saying that the civil penalty would be assessed on an unpaid $5 late fee. I paid my toll after it was already late but before I received the second notice with the late fee. Now, 80 days later, I am being assessed a civil penalty for the outstanding $5 even though I paid the original toll?? Ridiculous. I would like to see something written that the late fees will have a civil penalty imposed even if the original amount was paid.

Anonymous said...

Ripped off...Not fair... We can't dispute...the state wont take any responsibilities... It was planned for using plain white envelope for us to think they were just junk mails...Bill us 2 weeks later to make us forget about the bills... We have been robbed....

Jim Pickrell said...

Fines like this were overturned by the courts in California. Basically they tried putting in cameras at stop lights and it was ruled a violation of your basic rights. I think someone should challenge this law in Washington.

Jim Pickrell said...

Similar camera ticket system thrown out in court in California.

http://www.vvdailypress.com/articles/throwing-25536-california-tickets.html

ATWA AW said...

Just received 3 letters at the same time yesterday to inform me the violations that occurred last year, before I sold my old car. Now there is a 240$bill including reprocess fees and civil penalty~ there wasn't a single notice before this...what a surprise. I really dont understand why they asked for email when you register if they aint going to email you anyways

Anonymous said...

Is this legal? Crossed 520 on 2/2/12. The ticket was certified on 4/5/13 well over a year later. Received my first notice 6/2/13. Now I owe $50.Why are they charging me a late fee when they sent it to me late?

WRONGED CITIZEN said...

WOW! The house I rent is subletted and the other unit has been vacant for over a year.

The mail man just talked with my husband and asked him if anybody lived on the other side of the house. My husband told him no, and the mailman advised that there were stacks of mail that he had placed out of the weather, by the other entry.

Amongst the stacks of mail that was there, was several WSDOT notices.

They are now saying that we owe nearly $500.00! On top of that, according to what we've been reading here, the state will not even mitigate the fees?! This is OFFENSIVE!

Apparently they legislatively eliminated all possible defenses, and if they do not provide for a discount or mitigation process, citizens are simply reamed once more by the Washington government.

THIS IS OUTRAGEOUSLY OFFENSIVE TO THE CITIZENS WHICH ALREADY PAY THE SECOND HIGHEST TAXES IN THE NATION (2ND TO NEW YORK).

Why even bother registering your vehicle anymore. Time to take the license plates off before crossing the bridge, if you must, I guess.

This is an appaling assault on the rights, liberties, and wallet of the very citizens that provide the funding that they need to receive paychecks.

NEVERMIND THE FACT THAT THE BRIDGES ARE PAID FOR, WERE CONSTRUCTED A NUMBER OF YEARS AGO, AND THAT IF THEY MANAGED THE BUDGET EFFECTIVELY, THEY WOULDN'T NEED TO GOUGE CITIZENS TO MAKE UP FOR THEIR FAILURES AND INCOMPETENCE!

DOWN WITH THE STATE!

Anonymous said...

WOW! The house I rent is subletted and the other unit has been vacant for over a year.

The mail man just talked with my husband and asked him if anybody lived on the other side of the house. My husband told him no, and the mailman advised that there were stacks of mail that he had placed out of the weather, by the other entry.

Amongst the stacks of mail that was there, was several WSDOT notices.

They are now saying that we owe nearly $500.00! On top of that, according to what we've been reading here, the state will not even mitigate the fees?! This is OFFENSIVE!

Apparently they legislatively eliminated all possible defenses, and if they do not provide for a discount or mitigation process, citizens are simply reamed once more by the Washington government.

THIS IS OUTRAGEOUSLY OFFENSIVE TO THE CITIZENS WHICH ALREADY PAY THE SECOND HIGHEST TAXES IN THE NATION (2ND TO NEW YORK).

Why even bother registering your vehicle anymore. Time to take the license plates off before crossing the bridge, if you must, I guess.

This is an appaling assault on the rights, liberties, and wallet of the very citizens that provide the funding that they need to receive paychecks.

NEVER MIND THE FACT THAT THE BRIDGES ARE PAID FOR, WERE CONSTRUCTED A NUMBER OF YEARS AGO, AND THAT IF THEY MANAGED THE BUDGET EFFECTIVELY, THEY WOULDN'T NEED TO GOUGE CITIZENS TO MAKE UP FOR THEIR FAILURES AND INCOMPETENCE!

DOWN WITH THE STATE!

WSDOT said...

@WrongedCitizen Drivers should expect to receive a toll bill within 14 days of initially crossing a tolled bridge. Toll bills are mailed to the vehicle’s registered owner on file with the Department of Licensing. We recommend drivers call us at 1-866-936-8246 if they haven’t received a toll bill 14 days after crossing the SR 520 or Tacoma Narrows bridges. Drivers who don’t pay their first toll bill within 15 days of receiving the bill receive a second notice with a $5 reprocessing fee. Civil penalty notices with a $40 per toll penalty are issued if the toll remains unpaid more than 80 days after crossing.

You are correct, an administrative judge can only decide if you are liable or not liable, and does not have the legal authority to: negotiate or offer a settlement, waive or lower the mandatory fine/toll amount, extend the payment deadline or grant a payment plan. State law also requires that vehicles have both a front and rear license plate – if two plates have been issued. Drivers who remove the license plates from their vehicle face a ticket and fine from law enforcement.

Anonymous said...

$4708.26 in toll fines and civil penalties. Anybody who uses the bridge frequently without a good 2 go pass knows that they infrequently send out bills and when they do they add all of your crossings together into a lump sum. Nowhere on this bill does it say you will be assessed 40 dollars per trip, so one is to assume it is a 40 dollar fee on the bill as a whole. A 40 dollar fee is no biggie when other household bills take priority. If we would have known it was assessed to them individually it would be a no brainer to come up with the money. We scheduled a hearing and the "judge" is a complete joke. Seems to be someone they hired off the street that will mindlessly regurgitate their ridiculous "laws." I feel so angry and cheated by this whole process. Is there anything else we can do?

Anonymous said...

$4708.26 in toll fines and civil penalties. Anybody who uses the bridge frequently without a good 2 go pass knows that they infrequently send out bills and when they do they add all of your crossings together into a lump sum. Nowhere on this bill does it say you will be assessed 40 dollars per trip, so one is to assume it is a 40 dollar fee on the bill as a whole. A 40 dollar fee is no biggie when other household bills take priority. If we would have known it was assessed to them individually it would be a no brainer to come up with the money. We scheduled a hearing and the "judge" is a complete joke. Seems to be someone they hired off the street that will mindlessly regurgitate their ridiculous "laws." I feel so angry and cheated by this whole process. Is there anything else we can do

Anonymous said...

talk about garbage. I like how the civil penalty charges make it to my door, but not the actual bill. It seems that this is specifically legislated to systematically rip people off. I see the WSDOT comments just saying the same thing over and over like a robot, knowing full well what they're doing. I was visiting from out of town, but I can assure you I won't come near Washington, or recommend it, if they are just trying to scam even more money out of people willing to put it into their economy.

Anonymous said...

thanks, WSDOT. I tried to pay online because I knew I would get a bill, and it needs a notice # to even do that. So you make it so that people can't pre-emptively pay, and when I wait for a bill that you won't send so you can collect even more money, all I get is a ridiculously inflated fine. This city needs to get a hold on this kind of corruption before it spreads

WSDOT said...

@Anonymous (July 24 comment)
Sorry to hear about your experience while visiting our state. We mail toll bills to the vehicle’s registered owner on file with the Department of Licensing. If you’re a driver from out of state, we work with each state to send a bill to the registered owner. Vehicle owners should receive the bill within 14 days of crossing however, it may take longer for out of state drivers. If you don’t receive a bill you can call customer service and they can look up your vehicle license plate to determine if you have any outstanding tolls. We require customers to enter a toll bill number to protect privacy and ensure other persons couldn’t enter a license plate and see someone’s personal information and toll history. If you want you can email us at goodtogotolling@wsdot.wa.gov with further questions.

WSDOT said...

@Anonymous (July 24 comment)
Sorry to hear about your experience while visiting our state. We mail toll bills to the vehicle’s registered owner on file with the Department of Licensing. If you’re a driver from out of state, we work with each state to send a bill to the registered owner. Vehicle owners should receive the bill within 14 days of crossing however, it may take longer for out of state drivers. If you don’t receive a bill you can call customer service and they can look up your vehicle license plate to determine if you have any outstanding tolls. We require customers to enter a toll bill number to protect privacy and ensure other persons couldn’t enter a license plate and see someone’s personal information and toll history. If you want you can email us at goodtogotolling@wsdot.wa.gov with further questions.

Anonymous said...

This is an outrage. I am from Portland and just received my first "Penalty Notice". Nothing was sent to me in the previous 5 months since the "offense." And WSDOT appears to be taking the position that their hands are tied because they are just "administrative judges" who are not empowered to modify fines. Here's an idea WSDOT: change the judge to one who is empowered to evaluate the circumstances! HOW ON EARTH IS A TOURIST FROM ANOTHER STATE SUPPOSED TO HAVE ANY IDEA WHAT TO DO? (Other than staying out of Seattle and Washington next time?) Bad PR, bad program, and terrible attitude. Take my $40 and earn my permanent rancor, bitterness, and hostility toward Washington State.

WSDOT said...

@Anonymous Sorry to hear about your frustration. We typically mail a toll bill to the registered vehicle owner within 14 days of crossing a tolled bridge. As you are from out of state, it can take longer to generate a bill, as we must first receive the registered owner information from the state’s Department of Licensing or Department of Motor Vehicles. Once we receive the information, we can then generate a bill and mail it to the address they have provided. Once the first bill is mailed, if it remains unpaid after 30 days a second bill is mailed with a $5 reprocessing fee. If a toll remains unpaid after 80 days, a $40 notice of civil penalty is issued for each unpaid toll as required by state law. Starting July 28, 2013, a new state law took effect which gave administrative law judges the authority to consider other mitigating circumstances and also reduce or dismiss civil penalties. After receiving a civil penalty, you have up to 20 days to pay or dispute the civil penalty by scheduling an in person hearing or submitting a written dispute. You can learn more about civil penalties online: http://www.wsdot.wa.gov/GoodToGo/nocp.htm

Anonymous said...

I submitted a written appeal because as others have stated I ONLY received the Civil Penalty Notice 6 months after the fact(even though both the DOL and the Post office were aware of my new address)! 90 DAYS I'VE BEEN WAITING FOR AN ANSWER. I KEEP CALLING BECAUSE AT ANY MOMENT I MAY BE OUT $1000 INSTEAD OF $100. I CAN'T BUY MEDICATION OR TAKE MY CAR TO GET SERVICED BECAUSE WSDOT IS RIPPING EVERYONE OFF!

Barnes said...

I am extremely upset with your ridiculous system. I need to speak with a senior person at the DOT who can explain why I was harassed by some jerk rent-a-cop with a gun who went through my wallet at your so-called "court", after which your so-called "judge" blathered on about how she couldn't do anything to mitigate my $80 in fines and sent me home. Like so many people here, I never got any mail about my initial fee (I already had 3 vehicles signed up with GoodToGo) and all I got was two $40 citations several months after I had crossed 520 in a car I rarely drive. I assumed that GoodToGo could just take the money out of my account. What a joke, but it's not funny. I think I should GET JESSIE.

WSDOT said...

@Anonymous on Oct. 2: If can email us at goodtogotolling@wsdot.wa.gov with your name and license plate number we can check into what happened with your written appeal.

@Barnes: Sorry to hear about your frustration. If you want to email us at goodtogotolling@wsdot.wa.gov we can have someone give you a call. If in the future you receive toll bills please call customer service at 1-866-936-8246 to take care of the bill. The tolls will not automatically be deducted from your account.

Tennille Marx said...

The state is frauding us and ripping us off. Bottom line. They specifically told me in court this morning that they tell the post office to "not forward" their mail. This means that even if you do your duty to change your address with the post office, the Good to Go bills will never make it to your new address. The only reason they should do this is so they can charge you astronomical fees. I had to pay $400 on $27 worth of bridge crossings. (Somehow this bill made it to my door??) The poor women ahead of me had $20,000 in FEES!!!!! I will do everything in my power (already called/emailed "got jesse") to stop this, whether it be petitions or legal action. The state is ripping us off and there are thousands of use to prove it!!

WSDOT said...

@Tennille Marx Very sorry – sounds like you may have received some incorrect information. We mail toll bills to a vehicle’s registered owner on file with the Department of Licensing. If mail is returned to us by the post office we note that in a customer’s account. If the post office provides a forwarding address we will forward the bill to that address.

Anonymous said...

Well, I wish I read all these comments before I went to Good To Go "court" today to dispute our $40 penalty and $5 reprocessing fee, or I wouldn't have bothered going. Like many other people have commented here, we only received a notice of civil penalty following our move to a new address. During the hearing, the judge informed me that WSDOT is not even required by law to send notices of a toll incurred; all they have to do is send the civil penalty notice after they've attached $45 to your charge. It sounds like the state DOT has found a very easy and oddly legal way to rob taxpayers. In no other business is this kind of practice acceptable. (HOW CAN THIS BE LEGAL?) Oh, and thanks so much, ADMINISTRATIVE COURT JUDGE, for keeping us all waiting for our hearings well past our appointed court time. We are expected to be there 15 minutes prior to hearing time, but I guess you can just show up whenever. It's not like anyone who tries to dispute these absurd charges have jobs or any other responsibilities in our lives, so feel free to waste more of our time.

Tsendsuren Altansukh said...

i am supposed to be recieve 113$ cause i moved to another state and the letter bill really delayed long time to find me, then the letter already passed 80 days. now its in 20 day after 80 day and its had been 766$. i'm student i don't have money to pay that and also i owe school tuition fee. Even i don't have enough money for food. What is the paper document needed for dispute NOCP in written dispute. are those helps if i attach bank statement that i dont have money in account and school statement that i owe money? and what else needed? Please respond Thank you

Tsendsuren Altansukh said...

i am supposed to be recieve 113$ cause i moved to another state and the letter bill really delayed long time to find me, then the letter already passed 80 days. now its in 20 day after 80 day and its had been 766$. i'm student i don't have money to pay that and also i owe school tuition fee. Even i don't have enough money for food. What is the paper document needed for dispute NOCP in written dispute. are those helps if i attach bank statement that i dont have money in account and school statement that i owe money? and what else needed? Please respond Thank you

Tsendsuren Altansukh said...

i am supposed to be recieve 113$ cause i moved to another state and the letter bill really delayed long time to find me, then the letter already passed 80 days. now its in 20 day after 80 day and its had been 766$. i'm student i don't have money to pay that and also i owe school tuition fee. Even i don't have enough money for food. What is the paper document needed for dispute NOCP in written dispute. are those helps if i attach bank statement that i dont have money in account and school statement that i owe money? and what else needed? Please respond Thank you

WSDOT said...

@Tsendsuren Altansuk Sorry to hear that. If you would like to dispute the civil penalty, either by writing or in person, you must do so by the due date listed on your civil penalty. If you’re from out of state, you can dispute your civil penalty in writing by filling out the form included with your notice. When submitting your dispute, you can provide written testimony and attach any other evidence/documents you would like the judge to consider when reviewing your case. A judge will make a decision and issue a Final Order of Liability which will be mailed to you. On a side note, a decision made in a hearing by mail cannot be appealed. If you have further questions – it’s best to call customer service 1-866-936-8246.

Tennille Marx said...

Sorry, WSDOT, I am not misinformed. The administrative judge at WSDOT was the one that told me the mail was not forwarded. Its a little funny that hundreds of people have been telling the same story and they do not line up with what you are claiming. This WILL be exposed.

Anonymous said...

I thought I had an account in good standing for over a year -- found out I had well over a grand in civil penalties when I called in to change my automatic renewal to a different card. The operator let me know as in "oh by the way". I never would have known with all the Good2Go payments I see on my bank statements. Scam of a system, horrible communication. Their mark up on the tickets is harsh, especially in this economy, but they are very lenient on themselves. Their reps dispense conflicting info. as well. Don't trust any system that uses Dept. of Licensing as its go between. And they even have their own judges. Nice.

WSDOT said...

@Anonymous If you are a Good To Go! customer, there are several possible reasons why tolls may not be deducted from your account, including: an account does not have enough money, credit or bank account info is not up-to-date or a vehicle’s license plate is not on the account. If we are unable to post a toll to a customer’s account, we send a toll bill to the registered vehicle owner with the Department of Licensing. As outlined by state law, the registered vehicle owner is responsible for the toll, regardless of the name of the account holder. Customers need to contact Good To Go! to resolve any bills they receive in the mail. You can find more information online: http://www.wsdot.wa.gov/GoodToGo/faq_GeneralInfo.htm#A6. The Office of Administrative Hearings, independent of WSDOT and Good To Go!, provides judges to preside over the hearings and written disputes.

Richard Raseley said...

On the "Notice of Civil Penalty Summary" page which was sent to me, the following statement is made (emphasis mine):

"The following are *not* legal defenses or mitigating factors under Washington law: (1) someone else was driving the vehicle; (2) you did not receive a Toll Bill; (3) the Toll Bill or Notice of Civil Penalty was not mailed to the correct address; (4) you did not know to pay a toll."

When the actual law that authorizes these civil penalties (RCW 46.63.160) explicitly states (emphasis mine):

(b) During the adjudication process, the alleged violator must have an opportunity to explain mitigating circumstances. Hospitalization, [...] or if the alleged violator did not receive a toll charge bill or notice of civil penalty *are* valid mitigating circumstances. All of these reasons that constitute mitigating circumstances must occur within a reasonable time of the alleged toll violation. In response to these circumstances, the adjudicator may reduce or dismiss the civil penalty.

So, the WSDOT Toll Enforcement Office is *lying* about what constitutes a valid mitigating circumstance on their notices in order to attempt to deprive people of due process under the law. This is *outrageous* and needs to be corrected immediately

WSDOT said...

@Raseley I apologize, we are updating the civil penalty notices to reflect the new law which took effect this year. As outlined in House Bill 1941, administrative law judges may consider mitigating factors as outlined by state law, and we have already updated our website to include this information http://www.wsdot.wa.gov/GoodToGo/nocp.htm. In certain circumstances, judges may also reduce or dismiss the civil penalty.

Anonymous said...

Scenario: Move to new city and have been consistently receiving good to go payments and paying them on time. Two month period goes by and I have not been receiving notices out of the blue. During this time period I have been accumulating fees and penalties over $600 dollars. No bill or civil penalty was ever mailed or e-mailed to me.
All this time a return to sender was sent three times back to GTG. How is there no system in place to call or make an effort to ensure something so severe and costly is not being properly sent to a correct location. Especially if past history shows timely payments. It is beyond me because all this would take would be to assign someone to call return to sender issues to help figure out the correct address. Or the postal service should have a URGENT notice saying this must find a way to resident.
On top of this, do you really need to charge $40 dollars per transaction. Ask any rational person and this is over the top. I agree there needs to be a late fee, but $40 dollars per transaction.

WSDOT said...

@Anonymous Sorry to hear that. We mail toll bills to the vehicle’s registered owner on file with the Department of Licensing. If we receive a forwarding address with returned mail from the post office then we will forward it to the new address. However, if no forwarding address is provided then we have no way to reach a vehicle owner. We do not have email or phone numbers for vehicle owners – only their address. It’s a vehicle owner’s responsibility to keep their address up to date with DOL. The $40 notice of civil penalty for unpaid tolls is part of state law and set by the state Legislature.

Anonymous said...

Great scam. Never saw an initial bill for any toll. However I got one with a reprocessing fee. We don't even live in Seattle. Just another reason to avoid it.

Anonymous said...

Since in your reply to Richard Raseley's post you publicly acknowledged providing recipients of civil penalties false information about the law, I'm curious how WSDOT intends to compensate those who have already been forced to pay civil penalties but did so because they were denied due process as a result of WSDOT providing them with false information about their rights and denying administrative hearings on false grounds (such as not allowing for a hearing on the basis that the recipient of the civil penalty never received a notice.)

Is this something that the state intends to make right, or is it going to get swept under the rug until people get angry enough to initiate a class-action lawsuit?

WSDOT said...

@Anonymous Individuals have always had the right to dispute their civil penalty – that has not changed. Even prior to the law going into effect, as long as a request for a hearing was timely, hearings were granted and the individual had the ability to present mitigating factors, including not receiving a copy of their bill. This continues to occur as we work to update the language on the notice.

Anonymous said...

@WSDOT.... We've been G2G pass holders for years. After returning to the state we purchased a new pass in July and set it to auto-fill. We then used the bridge off and on to get from Kirkland to Seattle. In October, six crosses did not register in the G2G system. This is a bug. These crossings did not (and do not) appear in our online account. We never received a bill by mail.

We just received a bill for these 6 crossings, plus "Civil Penalty Amounts" of $40 each. Now what? Am I to be charged because your system broke?

Anonymous said...

I wish I had seen this blog before I went to their monkey court! I just wasted my time. Took time off from work just to have them find me liable for all the charges. There is so many things wrong with the way they treat people there!

Anonymous said...

I am new to the state and the tolling system and I did not receive my original toll bill. WSDOT says that it is my responsibility to call if I don't receive the bill. Why is it my responsibility to call the state and make sure they are doing their job? How can I be responsible for paying if there is no bill showing how much that I owe them and the only way to pay is getting the notice number from the bill? WSDOT also says that not receiving a bill is not a legal defense for mitigating a civil penalty. That means that they don't even have to send you any information that you owe them money and charge you the late fees without making you aware of how to make a payment and charge late fees indefinitely until they decided to send you a bill and this could be years later. I am going to start sending them blank envelopes with cash and expect them to know what account to apply this to.
I would have paid my toll immediately if I was sent the bill. Excuse me for not knowing that I should assume the state is not going to bill me correctly. Please forgive my ignorance. Now let me pay you the $40 per time I crossed the bridge as penalty for my wrongdoings to you oh great WSDOT.

WSDOT said...

Thanks to everyone for taking the time read our blog and provide feedback. If you have questions about your Good To Go! account, toll bill or notice of civil penalty it’s best to call customer service at 1-866-936-8246 to ensure your questions are answered in a timely manner. They can help sort through any issues you’re having with your account or billing.

If you have received a civil penalty and would like to dispute it, you must request a written or in-person hearing by the due date listed on your notice. Once a civil penalty has been issued, only an administrative law judge can decide whether you are liable or not.

Anonymous said...

Can't add the comments on how much a scam the toll civil penalty system is. Bottom-line it is just another an example of the blood sucking government and their incompetent employees who's only goal is to sleep on the job long enough to get a taxpayer funded lifetime pension.

Blosh said...

I just discovered that I have $240 in outstanding fines because they've been sending my notices to an address that doesn't exist. To make matters worse the fault lays with the County, because the zip code in my address was recorded incorrectly. It wouldn't be such a big deal if I could explain my circumstances to someone who had the authority to dismiss the fines, but as many others on this forum have pointed out "wrong address" is specifically excluded from being a defensible reason to contest. Good To Go has basically made itself immune to certain reasonable defenses; at best this provision has a rotten feel to it, at worst, it’s illegal. There’s no good reason why occasionally driving across a bridge should be so onerous.

Katie said...

Oh my God! What a nightmare! I was wondering how to resolve a problem with the WSDOT Toll Enforcement Office. After reading through these comments, it's obviously useless and a waste of time to even try to come to a reasonable agreement to have fines reduced. I am so angry right now I could just scream.

Anonymous said...

Has anyone been able to figure out how to beat this?

Anonymous said...

This sounds hopeless. I'm going to court today and i have been a customer since the bridge opened. I thought I was paid up on my bill and was suprised to get the civil penalty notice running it up to 500.00. Sounds like a person could take a car do something totally dangerous or illegal on the road speeding, school zone whatever have a chance of it getting lowered, dropped or payment plan. I have an outstanding driving record too and pay my bills. Looks like this will go to the collection agency because I was out of work for a month for surgery. What's the point of this court? Sad.....

Dono said...

Called WSDOT Good to Go yesterday to see why I had not been receiving notices in the 6 months since I moved. The representative noted they had received an updated address for me 8/14/2013 (10 days after I moved) and my next bridge crossing wasn't until September. I now have $726 in fines and fees, only $405 of which is disputable. I have paid every bill I ever received up until I moved and had never let it get to the $40 Civil Penalty stage. I am hoping the Administrative Judge will hear my story fairly, I have no problem paying the toll fees and even some late fees, I actually feel good about helping pay for the new bridge, but I do not feel I should have to pay hundreds of dollars in civil penalties for notices that did not make it to me. I even went so far as to check at the post office for any un-delivered mail at my old address and they had nothing. I stand by everyone else here who feels wronged by this system, and I hope and pray that WSDOT can change their ways to benefit the people they serve and not sneakily rack up fees without our knowledge.

Anonymous said...

I am currently in the process of selling my old(and only) car to pay my roughly $1200 in fees... Not including the four parking tickets I have gotten from the Seattle Parking enforcement because my tabs are now expired, and a hold has been put on my registration by ...you guessed it! Good to go. I can't even begin to describe how cheated I feel. Like the rest of you I never received bills...just an envelope full of civil penalties that I cant afford to pay. Selling the car is my only option at this point.

I will forever avoid all things associated with "good to go" to the best of my ability, and strongly encourage everyone to do the same.

What a nightmare...

Anonymous said...

This is the most incompetent system I have ever experienced, bar none. Even shady credit card companies will admit to obvious flaws of their systems but not Bad-to Go. The frustration lies in the fact that it happens repeatedly (the fact of not receiving statements), over and over again. Every time it's $40 here, $200 there. Come on Terrible-to-Go, get with the times and at least do a passable job. You make 1970s East Berlin look like a model of innovation and efficiency. No offense to East Berlin; I'm a bit ashamed of comparing it in the same breath as Horrendous-to-Go.

Anonymous said...

I really wish I knew how we could fight this injustice. A person I work with is now getting her pay docked $600 a paycheck to pay $11,000 in Good-to-Go fines, making my $500 seem like nothing (though it's not nothing to me!!) I have never heard of such fees, especially with the egregious billing issue. (We received no notification, either.) How can we fix this?

Anonymous said...

This scam is so obvious it's insulting to the tax payers of our state. I've crossed the 520 bridge one time since the toll was imposed and I have absolutely no problem paying it. I knew there was going to be a charge, I would receive a bill, etc. No worries. Over two months later, of course I'd completely forgotten about crossing the bridge by now, I receive the bill that states it's the SECOND one and I owe a $5 reprocessing fee. Bull crap! I have not moved. My address is current with the department of licensing. My mail is delivered to my home, not a post office or somewhere else it may have been misplaced. They clearly NEVER sent me a bill, just to get their extra $5. The really crappy part is that it's only $5 and completely not worth my time to go to a hearing. So yep, they get my $5, which they do NOT deserve, and I simply have to take it. I will forever take an alternate route just so Good To Go doesn't get another $ of my money.

Anonymous said...

The civil penalties are like paying the Mafia!!! These people think we are made of money, these are the same people that pay (5) guys to stand around and dig (1) hole in the ground. Desk jockeys that think they are so smart with their little ways of extracting every little bit of extra money out of us!!!A $20 dollar fine can turn into $200 real easy, that is a compound RIPP_OFF!!

Anonymous said...

I get a notice of low balance in my account. I call and add a new CC to my account. (the old CC was stolen had to be canceled, aint this fun). I talk to a nice man he says all is fine. Seems that systems are not in sync. now I have $160 in fines, I call, all you can do is have a hearing or fill out a form that does not cover the 'reason' system is a mess and does not talk to other 'systems' and IF there is a delay, after all is said to be OK, it is NOT. Trying to be a good tax payer but this is really trying one's patience.

Mr. Stone said...

Your inability to provide a means to pay a bill without a notice number should be criminal. A bill never arrived. Then, two months later I moved into my car and left the state due to a job layoff. I looked online to find a way to pay a bill without a notice number, and there is none. You wouldn't take a payment over the phone without a notice number, and now your charge of over $1200 for one month's commuting fees has taken the last money of a homeless person. Thank you WSDOT, I hope that your friends at GoodToGo enjoy rolling in the last savings of a homeless man trying to get back on his feet. I will only be eating what I can find in dumpsters now. This ought to be criminal. You offer no *actual or meaningful* means to pay bills when homeless. I hope it feels good.