Thursday, February 18, 2010

Help us improve mountain pass email updates...

Whenever possible we like to provide you with the most updated information.   Unfortunately this can sometimes lead to a bit of information overload.    We took a step back lately to assess what information we are sending out and how it is working and one of the areas that caught our eye is with how we report mountain pass conditions via email.

When you go to a Web site to look for real-time information you expect it to be there.  That’s why we update the pass report conditions for the major passes (Snoqualmie, Stevens, etc) whenever those weather conditions change.   That way you know you are getting the latest information available.  This type of reporting works well for a Web page, but we are finding it doesn’t work well for an email.   We have been using our email system to report the same real time conditions for mountain passes but because these conditions can change so often we have found we are sending up to ten emails a day.

This is where you come in. Do you want to continue receiving an email every time the weather conditions change on the mountain passes, or would you rather only be notified when the restrictions change (traction tires advised/required/chains required)?

If we only reported on restrictions it would significantly cut down on the number of emails you receive in your inbox and would give you the most valuable information you need regarding the passes. Changing to restrictions only would also enable us to send you a text message instead of an email, because of the length of the pass report this isn’t currently available. What do you think?

9 comments:

Katie said...

It would be great if the subcriber had the choice to receive the updates by email or text. For example, if a person's texting plan only includes 200 text messages a month , they may not want to waste their valuable text messages with a pass update. Not everyone choose an unlimited texting plan. Text messages may have a fee associated while email is free.

Jeremy Bertrand said...

Hi Katie. We offer the ability to subscribe via email or text message. We are sending so many emails out right now because pass conditions change so often we wanted to get feedback before we made any changes.

Liz said...

The point of subscribing was to know in advance of significant temperature drops which could indicate change in restrictions. What about every 12 hours with an extra notice if restrictions change?

Rick said...

I think Liz brings up a good point. As a truck driver I use all the information I receive to track the conditions to know that if it has been raining all day and then the temp drops significantly in the evening I know that there may be trecherous driving conditions.

Larry O said...

I'd like to see customizable options. For example, I go up on the weekends, so I'd like to be able to sign up for updates on Friday and Saturday. I'd like the choice to get updates when conditions change OR when restrictions change.

Sally in WA said...

I personally like the twitter updates which I have forwarded to my cell phone as long as they are close to being real time. I always check the website for current conditions just before leaving home or approaching the passes.

The Geezer said...

Give the sheeples a choice!

When restrictions change, for certain folks are impacted.

When the WX changes, maybe, maybe not so much. Yes, we can track that it is getting colder, but there are several ways to access that data.

A restrictions change is a must to me, regardless if you keep or lose the WX changes.

The Geezer

Jeremy Bertrand said...

What we found Geez is that they want a choice, and they want both sets of information. The results of this poll clarified for us that you all want every one the pass report updates (which we had thought was too many emails) and a separate feed just for restrictions. We are working on that now. Thanks to all of you for your feedback.

Anonymous said...

You used to post updates about the opening of passes that are closed seasonally. It was always helpful to help plan for crossings knowing even estimated openings. Could you use this forum to continue that?

Thanks,

Ken Croy

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